AMB Marketing Consultancy
Legal

Terms & Conditions

Last updated: 28 October 2026

1. Agreement

AMB Marketing Consultancy only carries out work where an agreement has been provided online, in writing, by email or by contract. By placing an order, you accept these terms.

2. Payment terms

  • Projects — 50% of the project fee is payable upfront, before work begins. The remaining 50% is due when the project is completed, or 30 days after the upfront payment, whichever comes first.
  • Invoices — all invoices are payable within 30 days of the invoice date unless otherwise agreed in writing.
  • Ongoing services (such as Marketing-as-a-Service and hosting) — invoiced in advance and payable within 30 days.
  • Work will not start until the upfront payment has been received. We may pause work on overdue accounts.

3. Refunds

  • Full refund — if the project has not started, or if the agreed requirements are not met within the stated timescale.
  • Partial refund — if the work does not meet your brief, you may receive the amount paid less the base cost of time already spent.
  • No refund — once the service has been approved and completed.

4. Hosting and platforms

Websites may be built on third-party platforms such as Duda and WordPress. Where AMB hosts a client platform, it cannot be moved to another host. We are not liable for outages, or for any resulting loss of revenue or profit.

If you self-host a WordPress site, you must transfer it from the demo domain within 30 days of final payment unless otherwise agreed.

5. Completion and changes

A project is complete once the site is live on your domain; further work is charged at our support rate. If you have admin rights, we are not responsible for changes you make. Significant changes to the brief after the first draft may incur support charges.

6. Content

You must supply copyright-free text and images, and we are not responsible for any copyright infringement arising from content you supply. Text should be provided in an editable format, ideally a Word document.

7. Third-party tools

Themes and plugins (such as forms, slideshows, video and maps) are supplied by third parties, and we are not responsible for their malfunction. Suppliers may change or withdraw services or introduce fees; we will notify you so you can choose to continue or find an alternative.

8. Portfolio use and browsers

We may display a screenshot of, and a link to, your website in our portfolio, on review sites and on social media. Websites are designed to work on current versions of major browsers.

9. Hosting period

Hosting begins at the earliest of: the site going live, one month after ordering, or domain registration. Late payment causes hosting to expire; a site can be reinstated within 7 days, after which it is permanently deleted. We are not liable for lost profit resulting from expired hosting.

10. Domains

Domains are registered in your name for one year, with renewal included in the hosting fee. If not renewed, a domain will expire and may become available for others to buy. We are not liable for lost profit from domain expiry caused by technical or third-party faults. No cash alternative is offered for domains you purchase yourself.

11. Storage

The storage limit is 500MB. Above this, you can pay £20 per month per additional GB or remove files to return under the limit.

12. Non-payment

If final payment is not received on time, we may cancel without notice. Design work will be deleted and no refund is due; registered domains and email accounts will also be cancelled without refund.

13. Search rankings

We do not guarantee search engine positions and are not liable for ranking changes caused by search engine algorithm updates.

14. Termination

We may refuse offensive, illegal or controversial material, or sites using black-hat SEO techniques, and may terminate hosting without notice or refund in these cases.

15. Amendments

We may amend these terms at any time. Questions? Email hello@ambmarketingconsultancy.com.